Type the 10-digit serial printed on the front of your smart card. After this page you go to the secure checkout, then to the confirmation screen.
Printed on the card front, 10 digits, typically grouped as 4-4-2. Type them with or without spaces — we strip them out.
If the credit lands on the wrong card account, re-issue requests go through the issuing transport authority — we cannot move posted credit ourselves.
If the bank approves the charge but the credit does not post within 24 hours, we initiate the chargeback at our cost.