Policy

Refund policy.

Last revised: 2026.

When you can ask for a refund

• The credit has not posted to the smart-card account within 24 hours of payment approval.
• A duplicate charge appears on your bank statement for the same order id.
• The amount debited differs from the amount you confirmed on the secure checkout.
• The card serial was wrong on our side (rare but it has happened).

When we cannot refund

• You typed a different serial by mistake and the credit was posted there. Re-issue requests go through the issuing transport authority — we do not control credit once it has reached the card account.
• The 14-day window from the original payment has passed.
• The card you paid with has been cancelled or blocked — your bank may need to issue a credit note instead.

How to request a refund

1. Write to support@checkbuscard.org from the inbox you used during the top-up.
2. Include the order id (starts with cb-) and the date of the top-up.
3. A reply lands in your inbox within an office day with the case status.
4. The chargeback is initiated to the bank card that paid the original charge. Bank crediting usually adds 5–10 business days.

Window and fees

• Refund window: 14 calendar days from payment date.
• Card-network fees and foreign-exchange spreads (if your card is in another currency) are out of our control.

If we cannot trace the credit

In the rare case we cannot determine whether the credit was posted, we initiate the chargeback at our cost and treat the top-up as undelivered. You do not need to fight the case with the bank — write to support and we file it.